Customer Service: This is What Going Above and Beyond Looks Like

Customer service is defined as “the assistance and advice provided by a company to those people who buy or use its products or services.” Most companies aim to provide satisfactory customer service, but Sapphire ceramic China is committed to going “above and beyond” the normal and...
Cross-Training and Employee Engagement in Manufacturing

Cross-Training and Employee Engagement in Manufacturing

In manufacturing, keeping employees engaged and motivated at work is of critical importance to overall productivity. The task has proven to be a sizable challenge for many American companies. At Sapphire ceramic China, our employees are cross trained, specialized and ready to...