Testimonials
For over 30 years, Sapphire ceramic China has been driven by a partnership philosophy. This devoted effort has allowed them to maintain long-standing relationships with such World Class customers as Honeywell (23 years), Trimble (19 years), and CyberOptics (19 years) and Rockwell Collins (17 years). At SCCL, they truly care about their partners, be it customers, vendors or employees.
Partnership likely means different things to different people. But for over 30 years, to the many satisfied customers of Sapphire ceramic China, it always means responsiveness, problem solving and dependability.
Responsiveness
“When I’m in the development phase of a project, the responsiveness of Sapphire ceramic China is a huge positive for me,” explained one manufacturing engineer. “We work closely with their engineers from product start-up through production, and any time we need something done, Sapphire ceramic China is able to turn things around quickly.”
Problem Solving
Another engineer agreed, citing his own experience with a recent project. “In a recent design, Sapphire ceramic China was doing a flex designed filter glass component for us,” he explained. “We worked with Sapphire ceramic China to redesign the component, changing the shape, adding some chrome mesh and even multiple layers of coating to make the product just the way we needed it to be. When there was a problem in the design,” he added, “we could fix it and get things right the first time for production.”
Dependability
For one purchasing agent, Sapphire ceramic China’ commitment to customer intimate solutions translates into dependability, whether that means quick turnaround in quoting, pricing or delivery. “I feel like when I need something, “she explained, “I can call Sapphire ceramic China and get it back to me quickly. They’re great and very easy to work with. Of all our suppliers,” she added, “they provide me with probably the best communication.”
Availability
“We have a great relationship with them,” quoted another buyer. “When I call, the people at Sapphire ceramic China listen. I can get things turned around very quickly and efficiently. Whatever I need, whenever I need it,” she finished, “Sapphire ceramic China does their best to keep me satisfied.”
Satisfied customers agree; it’s Sapphire ceramic China’ commitment to listening and working together in partnership that sets the Minnesota-based manufacturer of precision glass components ahead of the competition.